Frequently Asked Questions (FAQs)

Got questions? We’ve got answers!

At Sowley for Pets, we're here to make your shopping experience as smooth as a freshly groomed pup. 

Ordering

Q: How do I place an order?

Simply browse our collections, add your favorite products to your cart, and check out using our secure checkout system. You’ll receive an order confirmation via email.

Q: Can I change or cancel my order after placing it?

We process orders quickly, but if you need to make changes or cancel, email us at sowleyforpets.info@gmail.com within 2 hours of placing your order. We’ll do our best to help!

Q: I didn’t receive a confirmation email. What should I do?

Check your spam/junk folder first. If it’s not there, contact us and we’ll resend it.

Shipping & Delivery

Q: Do you ship internationally?

Currently, we ship only within the United States.

Q: How long does shipping take?

• Processing Time: 1–3 business days
• Standard Shipping: 5–10 business days

Shipping times may vary slightly due to product origin and demand.

Q: Why did I receive my order in multiple packages?

We work with various suppliers and warehouses to bring you the best products. So, items in the same order might ship separately to speed up delivery.

Q: How can I track my order?

Once your item ships, you’ll get a tracking number via email. You can also track your order on our Track Your Order page.

Payments

Q: What payment methods do you accept?

We accept all major credit/debit cards, PayPal, and Shop Pay. Your transactions are 100% secure.

Q: Is it safe to shop on your site?

Yes! Our website uses SSL encryption to protect your data and payment info.

Returns & Refunds

Q: What’s your return policy?

You can return most items within 14 days of delivery. Items must be unused and in original packaging. Please read our full Return & Refund Policy for more details.

Q: How do I return an item?

Email us at sowleyforpets.info@gmail.com with your order number, the item, and reason for return. We’ll guide you through the process.

Q: I received a damaged or wrong item. What should I do?

We’re so sorry! Please email us a photo and your order number within 3 days of delivery. We’ll send a replacement or issue a refund.

Products & Sizing

Q: Are your products safe for pets?

Absolutely. We handpick items from reputable suppliers that meet pet safety standards. Still, always supervise your pet with new toys and accessories.

Q: How do I choose the right size for my pet?

Check the size chart on the product page. If you're unsure, feel free to message us with your pet’s breed, weight, and measurements—we’ll help you choose the best fit!

Other Questions

Q: Do you offer gift cards?

Yes! Digital gift cards are available here—perfect for pet lovers.

Q: Do you offer wholesale or bulk pricing?

We do! Email us at sowleyforpets.info@gmail.com with your business details and the products you're interested in.

Still have questions?

No problem! Reach out to us at sowleyforpets.info@gmail.com or visit our Contact Us page. We’re always happy to help!